Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipment, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United Kingdom: 2–4 business days
Europe: 4–7 business days
International: 7–14 business days

Delivery times are estimates and may vary due to customs processing or courier delays.

Free Shipping

We offer free standard shipping on orders over £50 within the United Kingdom.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information will become active within 24 hours.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Damaged, Lost, or Stolen Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

If a package is lost or stolen after being marked delivered, please contact the shipping carrier first. If you need assistance, our support team will help investigate the issue.

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at support@htltsupps.eu.